Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing and growing key client relationships across Australia and New Zealand for Software Solutions, Credit Bureaux, and Fraud & ID businesses with an accent on adoption, value realization, and retention. Focus on developing strategic success plans, presenting business reviews to senior stakeholders, and coordinating across internal teams to ensure operational excellence.

Location: Hybrid (Southbank, Australia/New Zealand)

Company

Global tech leader in data and analytics focused on unlocking the power of data to transform lives and create opportunities for businesses and society.

What you will do

• Build and maintain long-term strategic partnerships as the post-sale relationship owner for key clients.
• Develop tailored success plans aligned with specific client business outcomes and goals.
• Drive adoption of GTM solutions and expand use cases through active account networking.
• Deliver professional business reviews and success metrics to senior executive stakeholders.
• Identify expansion signals for the sales team and manage churn risks to ensure high retention.
• Coordinate with Product, Delivery, Support, and Billing teams to provide a unified "one hirify.global" experience.

Requirements

• 5+ years of experience in Customer Success, Account Management, or client-facing roles.
• Background in credit data, open banking, fraud & identity, SaaS, or enterprise tech solutions.
• Proficiency in Salesforce CRM and AI productivity tools such as Gong, Claude, CoPilot, and ChatGPT.
• Proven experience solving complex enterprise technology and data challenges.
• Strong interpersonal skills and the ability to build genuine, productive client relationships.

Culture & Benefits

• Competitive compensation package including bonus and commission plans.
• Flexible hybrid work environment and flexible time-off policies, including volunteer leave.
• Comprehensive parental leave (17 weeks) and family care leave.
• Employee share discounts and a corporate wellness program.
• Novated leasing and salary packaging options.