Team Lead, Professional Services (SaaS)

TL;DR

Team Lead, Professional Services (SaaS): Leading a high-functioning implementation team while serving as an Implementation Manager for new customers with an accent on end-to-end onboarding, product configuration, and cross-functional collaboration. Focus on driving customer adoption, mentoring team members, and optimizing implementation methodologies to ensure exceptional client experiences.

Location: Hybrid role, must be based in or able to commute to Atlanta, GA (3 days/week in-office: Tuesday, Wednesday, Thursday)

Company

hirify.global is a leading provider of purpose-built, cloud-based software for the public sector and government organizations, helping them streamline procurement, budgeting, and administration.

What you will do

• Lead and mentor a team of Implementation Managers to ensure successful customer onboarding.
• Serve as the primary point of contact for new clients, overseeing the end-to-end implementation process.
• Configure SaaS products to meet unique client requirements while minimizing custom development.
• Collaborate with sales, product, and customer success teams to ensure a seamless transition to adoption.
• Develop training materials and documentation to support client education and product usage.
• Act as the primary escalation point for implementation challenges and drive continuous process improvement.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 4+ years of experience in a client-facing implementation role, preferably in SaaS.
• Advanced understanding of software implementation methodologies and best practices.
• Strong technical aptitude with the ability to navigate new software and troubleshoot issues.
• Excellent communication and interpersonal skills for workshop leadership and stakeholder management.
• Must be able to work in the Atlanta, GA office 3 days per week.

Nice to have

• Experience with CRM, ERP, or GovTech software implementations.
• Proficiency in Excel for data loading and analysis.
• Ability to author reports using SSRS or PowerBI.
• Familiarity with project management tools like Jira, Asana, or Cloud Coach.

Culture & Benefits

• Competitive salary and benefits package including health and dental.
• Flexible work environment with a focus on a 40-hour work week.
• Wellness days and extra time off around long weekends.
• Active community engagement and culture committees.
• Opportunities for professional growth and intellectual freedom.
• Encouragement to leverage AI tools to enhance productivity and decision-making.