Customer Success Executive

TL;DR

Customer Success Executive (SaaS/Retail): Developing and maintaining long-term strategic relationships with enterprise clients as the lead of the account team. Focus on driving customer lifetime value, managing complex change initiatives, and aligning business objectives with supply chain management solutions.

Location: Must be based in or able to commute to the Toronto office (Hybrid)

Salary: $94,200 - $141,300 CAD

Company

A leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners.

What you will do

• Develop and maintain executive-level relationships to drive strategic discussions.
• Monitor customer onboarding and adoption to ensure alignment with business goals.
• Manage a portfolio of up to 15 enterprise and multiproduct accounts.
• Lead change management processes for both the customer and internal teams.
• Advocate for best practices and overcome resistance to process changes.
• Coach and influence team members as an informal leader across the organization.

Requirements

• Minimum 10 years of experience in retail or account management with a Bachelor’s degree (or 6 years with a Master’s).
• Proven success interfacing and aligning at an executive level.
• Strong background in negotiating contract business terms and conditions.
• Demonstrated ability to analyze complex situations and develop strategic action plans.
• Excellent organizational, written, and oral communication skills.
• Entrepreneurial outlook with experience in trend analysis.

Nice to have

• MBA degree.

Culture & Benefits

• Comprehensive benefits package aligned with local market practices.
• Annual incentive program based on individual and organizational performance.
• Collaborative and inclusive work environment.
• Commitment to diversity, equity, and inclusion.
• Focus on innovation and continuous improvement.