обновлено 21 час назад
Solution Consultant (AI)
98 600 - 129 400CAD
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solution Consultant (AI): Designing and demonstrating AI-powered customer experience solutions using LLMs, orchestration, RAG, integrations, and enterprise data strategies with an accent on customer discovery, technical solutioning, and value validation. Focus on building prototypes, explaining trade-offs across accuracy, latency, cost, and governance, and transitioning successful engagements toward production.
Location: Remote, based in Quebec, Canada; travel up to 50%.
Salary: CAD 98,600–129,400 base compensation, with potential commission or performance-based bonus.
Company
provides an AI-powered experience orchestration platform used by more than 8,000 organizations in over 100 countries.
What you will do
- Run business and technical discovery workshops to identify customer needs, AI opportunities, expected benefits, and measurable outcomes.
- Design customized demonstrations and customer experience solutions covering self-service, agent assistance, journey management, and back-office automation.
- Combine LLMs, deterministic workflows, orchestration, fallback strategies, human handoff patterns, and enterprise knowledge strategies.
- Build and deliver technical demonstrations, AI prototypes, sandbox trials, and value assessments.
- Partner with account teams and Professional Services to validate use cases and transition successful engagements toward production.
- Share customer feedback with Product Management and create reusable enablement assets.
Requirements
- Experience explaining complex technical and AI concepts to technical, non-technical, and executive stakeholders.
- Working knowledge of NLU/NLP, LLMs, retrieval-augmented generation, prompt design, orchestration, and agentic patterns.
- Practical experience integrating cloud or AI solutions with enterprise platforms through RESTful APIs.
- Knowledge of IT concepts, software standards, databases, networking, security, governance, and data access.
- Bachelor’s degree or at least five years of relevant experience; CRM, software implementation, or coding experience is preferred.
- Bilingual English and French capability is requested; French is described as an asset and is not mandatory.
Nice to have
- Experience with cloud or SaaS companies.
- Knowledge of Cloud and AI.
- Python or JavaScript scripting and experience with AI-assisted or agentic coding tools.
- Experience partnering with sales teams on technical solutioning.
Culture & Benefits
- Flexible ways of working with autonomy in organizing work.
- Access to on-demand and in-person training, mentorship, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
- Collaboration with a global team and access to internal technical expertise.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Usually no more than five interviews, followed by communication about the next steps.
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