Senior Renewal Operations Manager

Location: Remote in Canada or the United States

Salary: $104,800–$176,400 USD per year for United States residents

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Own and continuously improve the end-to-end renewal operating model from renewal identification and assignment through risk management, quoting, closing, and post-renewal data hygiene.
• Build operating cadences, standardized workflows, alerts, playbooks, and self-service insights that improve efficiency and execution consistency.
• Define retention reporting covering gross and net retention, churn, downgrades, and their underlying drivers.
• Partner with Revenue Technology, Revenue Analytics, Finance, Sales, and Customer Success to improve Salesforce, CRM, subscription, entitlement, quoting, billing, and reporting systems.
• Support renewals planning and capacity management through segmentation, coverage models, productivity assumptions, target setting, and scenario planning.
• Lead the Renewal Operations case-management program, including intake, triage, routing, resolution, service-level visibility, and root-cause analysis.

Requirements

• Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a comparable analytical and problem-solving role.
• Hands-on experience with consumption and subscription renewal motions, renewal forecasting, retention reporting, and the contractual mechanics of renewals.
• Strong quantitative, analytical, critical-thinking, and structured problem-solving skills.
• Advanced proficiency in Excel or Google Sheets and experience building and validating analytical models.
• Experience using Salesforce for pipeline and renewals reporting, with an understanding of CRM, subscription, entitlement, quoting, billing, and data relationships.
• Commercial understanding of co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.

Nice to have

• Experience with Structured Query Language (SQL) or equivalent data-querying tools.

Culture & Benefits

• All-remote, values-driven working environment centered on documentation, iteration, and cross-functional partnership.
• Flexible paid time off.
• Health, financial, well-being, parental leave, and employee resource group benefits.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund.