Service Design & Business Transformation Consultant (Management Consulting)

TL;DR

Service Design & Business Transformation Consultant (Management Consulting): Supporting business and digital transformation initiatives with an accent on service design and experience consulting. Focus on designing human-centered solutions, facilitating stakeholder workshops, and accelerating AI adoption for public and private sector clients.

Location: Must be based in the Greater Toronto Area (GTA) with the ability to work onsite 2–3 days per week in downtown Toronto

Company

A next-generation global management consulting group that integrates data science, creativity, and digital strategy to help clients navigate transformation.

What you will do

• Lead discovery activities, including stakeholder interviews, user research, and journey mapping.
• Apply service design and human-centered design methodologies to solve complex business challenges.
• Implement digital transformation and AI adoption methodologies to accelerate client outcomes.
• Analyze qualitative and quantitative insights to develop actionable strategic recommendations.
• Facilitate workshops with clients and prepare high-quality executive deliverables.
• Support business development by contributing to proposals for the GTA market.

Requirements

• 3 to 7 years of professional experience, with at least 2 years in consulting, service, or creative agencies.
• Proven experience delivering projects combining business/digital transformation with service design.
• Must be based in the Greater Toronto Area.
• Experience using AI tools for consulting and advising clients on AI adoption.
• Eligible to obtain a Government of Canada Reliability Security Clearance.
• Strong facilitation, communication, and analytical storytelling skills.

Nice to have

• Bilingual proficiency in English and French.
• Current Government of Canada Security Clearance (Reliability or Secret Level II).
• Experience delivering consulting engagements within the Canadian public sector.

Culture & Benefits

• Competitive base salary and annual discretionary bonus.
• Comprehensive medical, dental, and vision coverage.
• Generous vacation and parental leave policies.
• Professional development support and access to a global consultant network.