Device Support Technician I (IT Support)

TL;DR

Device Support Technician I (IT Support): Providing ticket resolution and installation of hardware and software for end-user devices with an accent on mobile devices and LAN configurations. Focus on maintaining asset control and ensuring data security within a large corporate environment.

Location: Onsite

Salary: $32.36 - $46.93 / hour

Company

hirify.global is a large non-profit healthcare system providing comprehensive medical services.

What you will do

• Resolve tickets and perform analysis, configurations, and testing of technological equipment.
• Install and maintain mobile device-based hardware, software, and peripherals.
• Support local area networks (LANs) and other related end-user devices.
• Provide informal training for computer and mobile device users.
• Manage asset control and ensure adherence to departmental and system policy directives.
• Maintain high levels of data security across all supported devices.

Requirements

• Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Basic knowledge of Microsoft Windows and Apple OS/iOS operating systems.
• Basic understanding of Active Directory and associated file systems.
• Foundational knowledge of network topologies and troubleshooting.
• Familiarity with ITIL Foundations concepts.
• Ability to analyze technical problems and submit knowledge base updates.

Culture & Benefits

• Comprehensive benefits package included.
• Regular full-time employment status.
• Standard Monday-Friday work schedule with occasional weekend requirements.
• Equal opportunity employer environment.