Director, Account & Relationship Management

TL;DR

Director, Account & Relationship Management (Enterprise Account Management): Lead hirify.global ELM Solutions' global Account Management organization to drive enterprise customer retention, expansion revenue, and long-term account growth with an accent on GRR/NRR and executive relationship strategy. Focus on modernizing complex commercial agreements, forecasting renewal/expansion pipelines, and accelerating product adoption including AI capabilities.

Location: USA (NJ) - Remote

Salary: $137,900.00 - $246,350.00 USD

hirify.global ELM Solutions provides enterprise solutions for legal and compliance workflows.

What you will do

• Lead the global Account Management organization to protect and grow recurring revenue across a strategic installed customer base.
• Carry and achieve annual renewal and expansion quotas; set business plans targeting GRR, NRR, and Expansion ARR.
• Develop account strategies for major global customers and run Executive Business Reviews aligned to the company roadmap.
• Modernize legacy commercial agreements with Legal and Finance, negotiating renewals, amendments, and commercial restructures.
• Own strategic renewal planning and proactive customer engagement to increase retention and reduce commercial risk.
• Recruit, coach, and develop Account Managers; partner cross-functionally to improve adoption, forecasting, and customer outcomes.

Requirements

• Bachelor's degree required; MBA preferred.
• 10+ years of enterprise software, SaaS, or technology services experience.
• 5+ years leading Account Management, Strategic Account Management, Enterprise Sales, or Customer Growth organizations.
• Proven success carrying and achieving recurring revenue, renewal, and expansion quotas.
• Extensive experience negotiating complex enterprise software and services agreements.
• Experience managing Fortune 500 and multinational customer relationships.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA.
• Commuter benefits, tuition assistance, vacation and sick time, and paid parental leave.
• Commission eligibility for this role.
• Remote-based role; applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Hiring process

• Participate in interviews without AI tools or external prompts; authenticity is required.
• Remove virtual backgrounds; in-person interviews may be included.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.