Director, Customer Growth (AI)

TL;DR

Director, Customer Growth (AI): Leading a team of Account Managers to drive customer retention and net-new business acquisition with an accent on generative and agentic AI strategies. Focus on designing AI-centric solutions for C-level stakeholders and executing growth plans that accelerate AI transformation for enterprise clients.

Location: Must be based in the US (Remote in Texas or onsite in Seattle, Boston, or San Francisco)

Company

hirify.global delivers AI that maximizes impact and minimizes business risk through a platform and applications that integrate into core business processes to develop, deliver, and govern AI at scale.

What you will do

• Lead and coach a team of Account Managers to drive both incremental sales within the existing customer base and net-new business acquisition.
• Develop and execute growth plans emphasizing the market's adoption of generative and agentic AI.
• Serve as a domain expert, advising clients on how to integrate AI products and services into their stack to deliver measurable business outcomes.
• Engage with C-level and technical leaders to co-innovate and design AI-centric solutions.
• Utilize data-driven insights to monitor client health, identify potential churn risks, and manage growth opportunities.
• Partner cross-functionally with Product, Marketing, and Sales to deliver a cohesive customer experience aligned with AI-driven growth goals.

Requirements

• 10+ years of experience in account management, customer success, or sales leadership.
• 3+ years of experience leading teams.
• Must be based in the United States.
• Deep understanding of the generative and agentic AI landscape, including customer use cases and implementation challenges.
• Exceptional ability to influence C-level and senior technical stakeholders.
• Bachelor’s degree in Business, Technology, or a related field.

Nice to have

• Experience in SaaS, AI/ML, or enterprise technology environments.
• MBA degree.

Culture & Benefits

• Competitive pay and comprehensive benefits including Medical, Dental, and Vision insurance.
• Flexible Time Off Program and Paid Holidays.
• Paid Parental Leave and Global Employee Assistance Program (EAP).
• A culture driven by rigorous operating principles focused on customer success and continuous improvement.