IT Support Specialist

TL;DR

IT Support Specialist (Information Technology): Providing technical support and system administration for a corporate team with an accent on macOS and Windows device management. Focus on troubleshooting technical issues, managing identity services via Okta and Google Workspace, and ensuring seamless operation of corporate AV systems.

Location: Must be based in or able to commute to San Francisco, CA (Hybrid: On-site Tue-Thu, Remote Mon/Fri).

Salary: $59,920 – $78,645

Company

A design-driven marketplace that empowers independent artists to sell and scale their work to a global audience.

What you will do

• Triage and troubleshoot technical issues for the corporate team.
• Manage high-volume provisioning of macOS and Windows systems using NinjaOne.
• Administer identity management and SSO via Okta and Google Workspace.
• Support Audio/Visual systems for corporate meetings and All Hands events.
• Document technical processes and contribute to the internal knowledge base.
• Collaborate with the remote infrastructure team on networking and system tasks.

Requirements

• 1–2 years of experience in Level 1 technical support.
• Hands-on experience with macOS, Windows, Google Workspace, and Okta.
• Proficiency in troubleshooting web browsers and general networking concepts.
• Must be able to work on-site in San Francisco, CA on Tuesdays, Wednesdays, and Thursdays.
• Physical ability to lift and move equipment up to 50 pounds.
• Excellent written and verbal communication skills.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401(k) retirement savings plan with employer-funded benefits.
• Paid Time Off, sick leave, and 10 paid holidays.
• Monthly gym and wellness reimbursement.
• Employer-funded commuter benefits.
• Employee, friends, and family discounts on products.