Operational Support Assistant (Legal)

TL;DR

Operational Support Assistant (Legal): Providing internal management and operational support for the Legacy team to ensure business unit efficiency and profitability with an accent on MI reporting, diary management, and system maintenance. Focus on coordinating new starter setups, managing internal MI requests via Power BI, and ensuring accurate caseload tracking.

Location: Hybrid. Must hold British Citizenship and be based in Birmingham, Liverpool, or Bolton

Company

Keoghs (part of hirify.global) is a leading provider of legal and claims solutions to insurers, businesses, and the insurance sector.

What you will do

• Support the Business Unit Director with new starter setups, internal people change requests, and holiday/absence tracking.
• Utilize Power BI to generate monthly and quarterly performance statistics and fulfill internal MI requests.
• Manage diaries and arrange ad hoc internal meetings and training sessions for key stakeholders.
• Oversee the Legacy New Instruction inbox to ensure new instructions are allocated within SLAs.
• Prepare client MI reports and ensure caseload accuracy by prompting lawyers to complete necessary tasks.

Requirements

• Must hold British Citizenship (sole or dual national) with no restrictions on working in the UK.
• Minimum education of 5 GCSEs (grades 5/A-C) or equivalent experience.
• Proficiency in Excel and Office 365 documents.
• Strong communication skills and the ability to organize and prioritize tasks using initiative.
• Attention to detail when dealing with repetitive tasks and the ability to remain calm under pressure.

Culture & Benefits

• hirify.global Incentive Plan and pension contribution (5% Employee / 3% Employer).
• 25 days holiday per year with an opportunity to buy or sell 3 days.
• Simply Health Care Cash Plan and WeCare 24/7 online GP and mental health support.
• Death In Service benefit after one year of service.
• Various employee schemes including Cycle to Work, Tech Scheme, Season Ticket Loan, and Gym Flex.

Hiring process

• Application, CV review, and initial phone call.
• Interview process.
• Offer and hiring.