Client Support Manager

Location: Flexible hybrid schedule in Toronto at 483 Bay Street until approximately late 2026, then at 3 Robert Speck Parkway in Mississauga. Current work authorization for Canada is required.

Salary: $70,000–$105,000 CAD total annual cash compensation, including base salary and target bonus.

Company

Fidelity Clearing Canada provides trade execution, clearing, custody, and back-office support services to Canadian brokerage firms and the Canadian brokerage arms of U.S.-based firms.

What you will do

• Research, analyze, and resolve client issues involving FCC products, applications, and mission-critical support requests.
• Perform advanced troubleshooting across phone, email, and other support channels.
• Triage, manage, and escalate incidents while communicating clearly throughout the resolution cycle.
• Complete technical support requests, including client-specific system issues and customizations.
• Provide client support and training on FCC applications and products.
• Translate new product information into customer-facing support content and maintain existing documentation.

Requirements

• 3+ years of experience in service or operations support within financial services, preferably brokerage, carrying, or custodial operations.
• Completion of a three-year post-secondary education program or equivalent work experience.
• Strong analytical, problem-solving, prioritization, and decision-making skills.
• Strong computer skills, including Microsoft Excel, Word, and Adobe, with the ability to learn systems and products quickly.
• Excellent verbal and written communication skills and a strong customer-service focus.
• Current Canadian work authorization is required.

Nice to have

• Broadridge Dataphile experience.
• Completion of the Canadian Securities Course.
• Bilingual English and French communication skills.

Culture & Benefits

• Flexible hybrid working arrangement.
• Competitive compensation with a discretionary performance bonus.
• RRSP contribution after six months of employment, with no employee matching required.
• Inclusive workplace with accommodation available during the application process.