Customer Experience Specialist (Ecommerce)

Location: On-site in the Toronto office five days per week

Compensation: $24 CAD/hour with tenure-based increases and an additional performance bonus of up to $1,300 CAD per month.

Company

hirify.global is a manufacturer-to-consumer retail brand offering apparel, accessories, home goods, and other high-quality essentials through proprietary technology, AI, analytics, and direct manufacturing partnerships.

What you will do

• Own customer interactions from start to finish across chat, email, phone, and social channels.
• Provide empathetic, accurate, and brand-aligned service while resolving customer issues.
• Use service platforms and available resources to find answers and keep customers informed.
• Identify recurring questions and friction points, and share improvement opportunities.
• Build detailed knowledge of product materials, fits, and care instructions.
• Maintain calm, clear communication during busy periods and unexpected changes.

Requirements

• High school diploma or GED.
• At least two years of customer service experience.
• Availability to work on-site in the Toronto office five days per week.
• Comfort adopting new tools and using technology to improve service quality.
• Strong empathy, judgement, ownership, accountability, adaptability, and communication skills.

Culture & Benefits

• Three weeks of paid training and onboarding.
• Set schedule with guaranteed hours.
• Hospital, paramedical, dental, vision, prescription, virtual healthcare, life, and disability coverage.
• 401(k) and additional benefits.
• Opportunities to grow into specialist, leadership, quality and training, or workforce management tracks.
• Employment is contingent upon successful completion of a background check.