Bilingual Customer Service Analyst

Location: New Brunswick, Canada; work from home with possible internal physical site inspections. Work is scheduled Monday to Friday between 12:00 p.m. and 8:30 p.m. Atlantic Time, with no weekends.

Salary: CAD 46,292–52,078 annually.

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Receive health-related calls, faxes, mail, and web-based requests from healthcare professionals.
• Review and process authorization requests according to established criteria.
• Collect missing information and resolve issues related to health benefits and program eligibility.
• Communicate with clients, medical consultants, healthcare professionals, and other stakeholders by phone and email.
• Use multiple software applications simultaneously while maintaining speed, accuracy, and attention to detail.

Requirements

• Fluent written and verbal English and French are required.
• Strong communication, organization, problem-solving, critical thinking, and customer service skills.
• Ability to work independently and collaboratively under time constraints.
• Strong technical aptitude and ability to navigate multiple applications.
• Post-secondary diploma or degree and/or relevant customer service or office administration experience.
• Reliability Status Clearance (Enhanced Level B) is required, including fingerprinting, criminal record, and credit checks; candidates must have resided in Canada for at least five years and hold Canadian permanent resident or citizenship status.

Culture & Benefits

• Permanent full-time employment with career development and advancement opportunities.
• Employer-paid health and dental coverage from the first day.
• 100% employer-matched defined contribution pension plan and eligibility for an annual incentive bonus.
• Paid vacation, a gifted vacation week in the first year, and an optional vacation purchase program.
• Virtual paid training, wellness resources, and fitness centre discounts.
• Home-working equipment is provided; the workspace must be private, secure, quiet, and connected to an approved network.