Customer Service Manager

Location: Hybrid role in Toronto, Ontario, Canada

Salary: CAD 100,000–130,000 annually, plus performance-based incentives

Company

hirify.global is a global distributor of chemicals and ingredients serving healthcare, industrial, construction, cleaning, and other essential markets.

What you will do

• Lead, mentor, and develop the customer service team.
• Oversee order processing from entry through delivery, ensuring accuracy and timely fulfillment.
• Manage customer accounts, inquiries, complaints, and escalations.
• Coordinate with Sales, Operations, and Transportation teams to support smooth order fulfillment.
• Monitor service KPIs and report performance trends to senior management.
• Improve customer service processes, efficiency, and overall customer experience.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent experience.
• At least 5 years of customer service experience, including 2 or more years in a supervisory or management role.
• Leadership, coaching, team-building, communication, and problem-solving skills.
• Experience with ERP or CRM systems and Microsoft Office Suite.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Knowledge of chemical industry, transportation, handling, and storage regulations such as WHMIS, OSHA, DOT, or TDG is an asset.

Culture & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits supporting physical, emotional, and financial wellbeing.
• Professional development and career growth opportunities.
• Supportive team environment focused on safety, inclusion, and customer satisfaction.
• Commitment to sustainable solutions and a diverse workforce.