Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract

Location: Toronto, Ontario; approximately 4 weeks of onsite training in downtown Toronto. Contact Centre hours are Monday to Friday, 8:00 a.m. to 8:00 p.m. EST, with flexibility required. The proportion of onsite and remote work will be discussed during the interview.

Salary: CAD 50,840–59,350 annualized base salary.

Company

hirify.global is a relationship-oriented bank providing retail banking and investor services.

What you will do

• Serve as the first point of contact for Investor Services and Investors Edge clients by phone and online.
• Recognize, assess, and resolve client needs in a timely and accurate manner.
• Provide non-advice client service without making recommendations about products or investments.
• Use knowledge of Investor Services products, Investors Edge, and online brokerage systems to resolve issues efficiently.
• Refer clients to related service groups and escalate matters to management when appropriate.
• Navigate multiple software applications and dual monitors while maintaining service quality.

Requirements

• Fluent English and fluent Cantonese and/or Mandarin.
• Degree or diploma in business; CIRE is an asset.
• Strong written, verbal, interpersonal, communication, and relationship-building skills.
• Ability to listen actively, assess client needs, solve problems, and take accountability for resolutions.
• Ability to work flexibly within Monday–Friday, 8:00 a.m.–8:00 p.m. EST contact centre hours.
• Legal eligibility to work in Canada at the specified location, with a valid work or study permit where applicable.

Culture & Benefits

• Approximately four weeks of paid onsite training combining classroom learning with on-the-job application.
• Competitive compensation and banking benefits subject to program terms and conditions.
• Wellbeing support and employee and family assistance programs.
• MomentMakers, a points-based employee recognition program.
• Inclusive and accessible candidate and workplace environment.

Hiring process

• Interviews may include an attribute-based assessment and other skills tests.
• Artificial intelligence tools may be used during the recruitment process.