Product Quality Customer Support Specialist

Location: Hybrid in Montreal, Canada

Company

hirify.global Powered by Spherea provides test, quality, vision inspection, precision assembly, and automation solutions across the product lifecycle for technology and industrial clients.

What you will do

• Partner with product development and engineering to reproduce defects, determine root causes, validate fixes, and communicate outcomes to customers.
• Plan and execute functional, regression, integration, and release-validation activities based on product risks and customer use cases.
• Define test cases and contribute to test automation, test data, and quality infrastructure.
• Own customer support cases from diagnosis through resolution, including troubleshooting, prioritization, updates, and documentation.
• Use logs, application data, databases, configuration details, and reproducible scenarios to diagnose technical issues.
• Convert customer feedback and recurring support trends into product, usability, documentation, and process improvements.

Requirements

• Degree or diploma in computer science, software engineering, electrical engineering, a related technical field, or equivalent practical experience.
• 1–3 years of experience with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and software deployment concepts.
• Working knowledge of test design, defect lifecycles, regression testing, and agile product development.
• Strong troubleshooting, prioritization, ownership, communication, and problem-solving skills.
• Professional fluency in English and French is required.

Nice to have

• Experience with test automation, CI/CD pipelines, issue-tracking systems, or customer-support platforms.
• Experience supporting enterprise software in manufacturing, testing, or industrial environments.
• Familiarity with quality metrics, release-readiness criteria, and continuous-improvement methods.
• Willingness to travel occasionally to customer or company sites.

Culture & Benefits

• Dynamic environment within a high-tech multinational company.
• Competitive benefits package and total compensation.
• Additional day off for the employee’s birthday.
• Paid flex days between Christmas and New Year’s.
• Significant discount on the Montreal transit pass.
• ESG-focused workplace with emphasis on people, planet, and performance.