Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager (SaaS): Acting as a strategic advisor to key enterprise customers to ensure product adoption, retention, and growth with an accent on technical platform expertise and executive-level relationship management. Focus on developing account plans, driving cross-sell opportunities, and bridging the gap between customer needs and product engineering.

Location: Must be based in Spain (Remote)

Company

hirify.global creates workplace experience software designed to help people love where they work through better communication and space management.

What you will do

• Guide customers on best practices, technology strategy, and platform features to align with their strategic goals.
• Collect and synthesize customer feedback to influence product roadmaps and go-to-market strategies.
• De-escalate and resolve critical customer issues, including navigating complex technical integrations.
• Build and execute account plans to drive growth, cross-sell, and expansion within your portfolio.
• Lead in-person business reviews with C-suite executives and technical leaders.
• Collaborate with Sales and Product teams to ensure successful outcomes and share performance insights.

Requirements

• Must be based in Spain.
• 5+ years of experience in Customer Success, Account Management, or Client Services.
• Proven success driving outcomes for global Fortune 500 enterprises.
• Strong technical aptitude and experience with SaaS products.
• Ability to build relationships with technical decision-makers and executive stakeholders.
• Bachelor's degree (technical degree preferred).

Culture & Benefits

• Competitive salary and comprehensive medical, dental, and vision coverage.
• Flexible work schedules and remote work opportunities.
• Mental health resources and gym allowance.
• Reduced working hours in August.
• Quiet Fridays with no non-essential internal meetings.
• Casual work environment.