Relationship Manager (Fintech)

TL;DR

Relationship Manager (Fintech): Managing and scaling strategic B2B client relationships for a leading crypto infrastructure platform with an accent on complex problem-solving and cross-functional collaboration. Focus on driving client retention, identifying expansion opportunities, and acting as a trusted advisor for high-value partners in the fintech and crypto ecosystem.

Location: Must be based on the East Coast (USA)

Company

hirify.global is a leading crypto and stablecoin infrastructure platform that enables enterprises to launch regulated digital asset services through a single integration.

What you will do

• Build and maintain strong relationships with senior management and C-level executives at strategic accounts.
• Serve as the primary day-to-day point of contact for billing, account issues, and audit requests.
• Partner with internal teams to ensure smooth onboarding and a positive client experience during implementation.
• Lead monthly calls and quarterly business reviews while tracking revenue and client satisfaction metrics.
• Identify expansion, upsell, and cross-sell opportunities to increase service adoption.
• Collaborate with Engineering, Product, and Sales teams to influence product roadmaps based on client needs.

Requirements

• Must be based on the East Coast (USA)
• 3+ years of experience in B2B Relationship Management.
• Experience working in a complex ecosystem of SaaS or payments products.
• Proven ability to translate complex business concepts into concise, structured conversations.
• Experience with contract negotiation and dispute resolution.
• Background in fintech, brokerage, or the crypto industry.
• Ability to travel up to 20% to company offices and client locations.

Nice to have

• Entrepreneurial mindset and experience working in a startup environment.
• Strong self-motivation and goal-oriented approach.
• Experience working directly with product and engineering teams.

Culture & Benefits

• Healthcare, vision, and dental insurance (100% of employee premiums covered for U.S. employees).
• Equity participation opportunities.
• Maternity and paternity leave after 6 months.
• WeWork All Access membership and annual WFH stipend.
• Annual learning and development stipend after 6 months.
• Collaborative, transparent, and fast-paced startup culture.