Technical Support Engineer (Geotechnical Analysis)

TL;DR

Technical Support Engineer (Geotechnical Analysis): Providing expert technical assistance to users of GeoStudio and PLAXIS software with an accent on geotechnical modelling, numerical analysis, and troubleshooting complex engineering challenges. Focus on delivering high-quality support, creating educational content, and collaborating with product teams to drive software improvements.

Location: Must be based in Vancouver, Calgary, or Winnipeg, Canada. This is a hybrid role requiring 2-3 days per week in the office.

Company

hirify.global builds world-leading technology for Earth sciences, helping organizations understand the underground to make better decisions in mineral resources, infrastructure, and renewable energy.

What you will do

• Provide timely technical support for complex customer inquiries regarding product functionality, configuration, and troubleshooting.
• Apply geotechnical expertise to help users select modelling approaches and interpret results from Limit Equilibrium and Finite Element analyses.
• Manage support cases from inquiry to resolution, ensuring accurate documentation and adherence to service level targets.
• Collaborate with Product Management, QA, and Development teams to report issues and provide insights into user needs.
• Develop best-practice resources including knowledge articles, white papers, and practical examples.
• Deliver educational services such as webinars, workshops, and training programs to support customer success.

Requirements

• M.Sc. in Geotechnical Engineering or equivalent combination of education and experience.
• 1–5 years of engineering-related experience and customer service experience.
• Fluency in English with excellent written and verbal communication skills.
• Experience with geotechnical analysis solutions, specifically GeoStudio and PLAXIS.
• Proficiency with support tools such as ServiceNow and Azure DevOps.
• Experience using Python or another object-oriented programming language for automation.

Culture & Benefits

• Competitive salary and flexible working arrangements.
• Opportunities for continuous learning and professional career growth.
• Employee share purchase plan in most locations.
• Paid volunteer day each year.
• Collaborative, innovative team culture with a focus on equity, diversity, and inclusion.