Customer Solution Manager (AI/CPQ)

Location: Hybrid in Frankfurt, Germany or Drachten, Netherlands; customer on-site travel required

Company

hirify.global provides CPQ software that helps manufacturers manage complex, configurable products and scale profitably.

What you will do

• Own the customer lifecycle from discovery and scoping through implementation, onboarding, training, and post-sale growth.
• Manage timelines, risks, dependencies, stakeholder communication, and overall customer accountability.
• Work with AI agents to accelerate delivery, validate every output, identify errors, and provide product feedback.
• Translate between technical and non-technical stakeholders while gathering requirements and building customer solutions.
• Drive expansion through new modules, products, deeper usage, and operational improvements.
• Travel to customer sites when required.

Requirements

• 3+ years of experience in SaaS, implementation, solutions, or complex B2B sales environments.
• Proven ability to own complex, multi-stage processes end-to-end.
• Strong communication, organization, stakeholder coordination, and customer-facing skills.
• Technical depth sufficient to navigate product logic, validate technical work, and work effectively with ambiguity.
• Fluent English in verbal and written communication.
• Additional fluency in Dutch or German, depending on the selected location.

Culture & Benefits

• Hybrid work with the possibility of working from home.
• Office workspace and a MacBook provided from the first day.
• Salary based on knowledge and experience.
• Quarterly meetings in different cities for alignment, collaboration, and team building.
• Collaborative culture focused on clear communication, practical ambition, trust, and shared ownership.