Customer Solution Manager (SaaS)

TL;DR

Customer Solution Manager (SaaS): Owning the end-to-end customer lifecycle, from initial scoping and implementation to post-sale growth and expansion with an accent on AI-driven solution validation and technical project management. Focus on driving commercial value, managing complex multi-stage processes, and acting as the primary trusted partner for manufacturing clients.

Location: Hybrid role based in Frankfurt, Germany, with the possibility of remote work and a requirement for travel to customer sites.

Company

hirify.global provides CPQ software designed to help manufacturers scale profitably by managing complex product configurations.

What you will do

• Manage the full customer lifecycle, including discovery, implementation, onboarding, and post-sale expansion.
• Validate and direct AI-driven implementation outputs to ensure solutions meet specific customer requirements.
• Drive commercial growth by identifying opportunities for new modules, products, and deeper tool usage.
• Translate technical product logic for non-technical stakeholders and maintain clear communication throughout the project.
• Track project timelines, manage risks, and coordinate internal teams to ensure successful delivery.
• Conduct on-site visits to customer locations as part of the implementation and relationship management process.

Requirements

• 3+ years of experience in SaaS, implementation, solutions, or complex B2B sales environments.
• Fluency in English (verbal and written) is required.
• Ability to travel for customer on-site visits.
• Strong organizational skills with a proven ability to own complex, multi-stage processes.
• Comfortable working with AI agents as a core part of the daily workflow.
• Ability to navigate technical depth and ambiguity without needing to be an engineer.

Nice to have

• Fluency in German is a strong bonus.

Culture & Benefits

• Competitive salary based on knowledge and experience.
• Hybrid work setup with office space provided in Frankfurt.
• Provision of necessary tools, including a MacBook from day one.
• Quarterly team meetings for alignment and collaboration in different cities.
• Supportive environment focused on trust and practical benefits for real life.