Senior Customer Success Architect, CEUR (DevSecOps)

Location: Remote in Austria or Germany

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Partner with customers to translate desired business outcomes into actionable objectives and success plans.
• Guide customers on hirify.global platform capabilities, DevSecOps best practices, use cases, onboarding, adoption, and future maturity.
• Own a portfolio of assigned customers, supporting retention, growth, satisfaction, and platform utilization.
• Act as a liaison between customers and hirify.global Support, Product Management, Engineering, Sales, Professional Services, and other teams.
• Manage account escalations, communicate relevant product releases, and recommend training opportunities with hirify.global Services.

Requirements

• Progressive experience in Customer Success, post-sales, or professional services with direct customer advocacy and engagement.
• Understanding of Git, branching strategies, software development lifecycles, development pipelines, continuous integration, continuous deployment, and DevSecOps.
• Experience defining and achieving customer business outcomes while improving satisfaction, adoption, and retention.
• Project management, analytical, technical, presentation, organizational, communication, and problem-solving skills.
• Fluent German required.
• Ability to travel when needed and comply with the company travel policy.

Culture & Benefits

• Remote work model with location-based eligibility determined during the recruiting process.
• Health, financial, and well-being benefits.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and development fund and team member resource groups.