Dutch Speaking Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing a portfolio of strategic Enterprise customers in the Benelux region with an accent on maximizing adoption and delivering measurable business value. Focus on building executive-level relationships, developing tailored success plans, and driving long-term renewal and expansion outcomes.

Location: Must be based in the Netherlands within commutable distance to the Amsterdam office

Company

hirify.global is a fast-growing global HR platform helping mid-sized businesses transform how they manage and engage with their workforce.

What you will do

• Own a strategic portfolio of 20–30 Enterprise customers across the Benelux region, building long-term partnerships with executive stakeholders.
• Build and execute tailored Success Plans aligned to customer business goals and adoption milestones.
• Lead Executive Business Reviews (EBRs), strategic planning sessions, and roadmap conversations with senior leadership.
• Drive platform adoption and identify value-led expansion opportunities in collaboration with Account and Renewal Managers.
• Monitor customer health and engagement data to proactively identify risks and execute mitigation plans.
• Represent the voice of the customer internally by collaborating with Product, Engineering, and Professional Services.

Requirements

• Considerable experience in Enterprise Customer Success or Strategic SaaS Account Management.
• Proven track record managing complex Enterprise portfolios within a B2B SaaS environment.
• Strong commercial acumen with experience owning or supporting renewals, retention, and growth.
• Ability to build credibility with C-level stakeholders (CHROs, CIOs, CFOs).
• Fluent in Dutch and English (written and spoken).
• Based in the Netherlands (commutable to Amsterdam) and able to travel across Benelux.

Nice to have

• Experience within HR Tech, HCM, HRIS, or People Technology.
• Familiarity with value-selling methodologies such as MEDDPICC, MEDDIC, or Sandler.
• Experience with Customer Success platforms like Gainsight, Totango, Vitally, or Planhat.
• Experience managing multinational Enterprise customers.

Culture & Benefits

• Hybrid working model (2 days in office, 3 days from home).
• Competitive compensation, pension scheme, and pre-IPO company share options.
• Temporary remote work from anywhere in the world for up to two months (after six months of employment).
• Additional Bob Balance Days (4 extra annual leave days) and a birthday day off.
• Wellness benefits and a work-from-home setup cash allowance.
• Two Social Impact Days annually for volunteering.