Customer Success Manager (Central Europe)

TL;DR

Customer Success Manager (Central Europe): Drive customer adoption and business value for hirify.global across Corporate & Enterprise accounts in Germany with an accent on success & value realisation planning, measurable KPIs, and managing renewals/expansion. Focus on building trusted advisor relationships with customer executive sponsors and overseeing implementations to reduce portfolio risk while supporting Central Europe growth.

Location: Frankfurt area, Germany (based in the Frankfurt area)

Company

hirify.global is a SaaS platform for business planning used by global enterprises.

What you will do

• Own customer success outcomes by building Success & Value Realisation plans, managing champions, and aligning stakeholders to deliver business results.
• Manage a portfolio of Corporate & Enterprise accounts, driving adoption, satisfaction, renewals, and expansion (Net Dollar Retention).
• Oversee customer implementations to ensure customers understand the platform’s value and achieve high adoption.
• Coordinate across departments to expand use cases and business value, supporting ARR growth and risk reduction.
• Develop product expertise and collaborate with the product team on product vision and roadmap.
• Lead community building through thought leadership, events, and best-practice development.

Requirements

• Significant experience in customer success, account management, or a similar role in a software/SaaS company.
• Proven track record managing Corporate & Enterprise accounts and driving adoption, renewals, and expansion.
• Fluency in English and German.
• Experience with AI customer engagement strategies, automation technologies, and platforms.
• Strong analytical skills to interpret customer data, identify trends, and uncover growth and risk mitigation opportunities.
• Ability to work in the Frankfurt area and be the first CSM in Germany.

Culture & Benefits

• Hybrid workplace with a remote-friendly environment.
• Competitive package with stock options.
• Bike2work scheme for commuting.
• High-end equipment provided based on stock/availability.
• One company offsite every year and offices in major cities.