Customer Success Manager, Central Europe (Frankfurt)

Location: Frankfurt, Germany; hybrid workplace with the role based in the Frankfurt area.

Company

hirify.global provides an AI-powered SaaS platform for business planning.

What you will do

• Manage a portfolio of Corporate and Enterprise accounts across Central Europe.
• Develop success and value-realisation plans, align stakeholders, and manage customer champions.
• Drive adoption, renewals, expansion, and business value while reducing account risk.
• Oversee customer implementations and advise customers on best practices and creative solutions.
• Build trusted relationships with executive sponsors and deliver presentations to customer stakeholders.
• Develop the hirify.global community through thought leadership, events, best practices, and collaboration with the product team.

Requirements

• Significant experience in customer success, account management, or a similar role in a software or SaaS company.
• Proven experience managing Corporate and Enterprise accounts and driving adoption, satisfaction, renewals, and expansion.
• Experience with AI customer engagement strategies, automation technologies, and platforms.
• Strong commercial mindset with ownership of renewals and expansion revenue.
• Excellent analytical, communication, interpersonal, and problem-solving skills.
• Fluent English and German required.

Culture & Benefits

• Remote-friendly hybrid environment.
• Competitive package and stock options.
• Bike2work scheme.
• Annual company offsite and offices in New York, San Francisco, Toronto, Paris, and London.
• High-end equipment based on stock and availability.
• Values include customer focus, teamwork, ambition, action-oriented work, openness, and humility.

Hiring process

• Background checks may be conducted with candidate consent before formal employment contracts are signed, in accordance with applicable laws.