Customer Success Specialist (Polish Market)

TL;DR

Customer Success Specialist (SaaS): Onboarding and training restaurant partners on hirify.global Manager to ensure product adoption and operational efficiency with an accent on account management and product expertise. Focus on streamlining restaurant booking processes and optimizing platform usage through proactive guidance.

Location: Hybrid (Barcelona, Spain). Flexible environment with 2 days of home office per week.

Company

hirify.global is a leading restaurant booking platform in Europe, part of the Tripadvisor Group, connecting diners with restaurants across 11 countries.

What you will do

• Onboard and train newly signed restaurant partners to ensure high product adoption of hirify.global Manager.
• Collaborate with the Inside Sales team to provide product expertise and tailored solutions during the pre-sales process.
• Manage accounts as the main point of contact for support and optimization of the platform experience.
• Guide partners through core features including booking widgets, availability setup, and service management.
• Collect and share partner feedback to improve onboarding flows and overall user experience.
• Work cross-functionally with Sales and Product teams to deliver consistent value throughout the customer journey.

Requirements

• Experience in training, onboarding, account management, or customer success, ideally within SaaS or tech environments.
• Fluent in Polish and English.
• Strong communication skills with the ability to simplify complex tools for various customer profiles.
• Proactive, resourceful, and comfortable navigating ambiguity in a fast-moving environment.
• Must be based in or able to work from Barcelona, Spain.

Nice to have

• Background in the hospitality industry.
• Proficiency in additional languages such as Ukrainian, German, French, or Spanish.
• Familiarity with CRM tools, specifically Salesforce.

Culture & Benefits

• Permanent employment contract with a flexible working environment.
• Competitive fixed salary, performance bonuses, and daily lunch vouchers.
• Full health, life, and disability insurance covered by the company.
• Inclusive multicultural environment with dedicated learning and development programs.
• Enhanced parental and caregiver leave policies (12 weeks fully paid).
• Mental health support via free access to the Calm app.