Renewals Manager

Location: Hybrid role with visits to the Kraków office, Poland

Company

hirify.global provides identity-centered data security solutions used by organizations and security professionals worldwide.

What you will do

• Apply the renewal process to close existing customer contract renewals on time.
• Communicate directly with customers to negotiate terms and prepare renewal contracts.
• Forecast renewals accurately and provide realistic monthly and quarterly target attainment projections.
• Drive customer retention by improving the customer experience and automating the customer journey.
• Analyze the customer base and report up-sell and cross-sell opportunities to the Customer Experience team.
• Collaborate with Customer Experience and Revenue Operations to improve renewal processes and apply mutually beneficial negotiation methods.

Requirements

• 5+ years of experience in renewal execution and negotiation.
• Consistent record of achieving sales or renewal targets.
• Experience reviewing and improving processes and procedures in a changing environment.
• Familiarity with Salesforce and opportunity data management tools.
• Excellent communication and interpersonal skills, with a proactive, results-driven, and collaborative approach.
• Customer empathy and proficiency with sales technology to improve the customer experience.

Culture & Benefits

• Competitive health benefits.
• Continuous learning and development opportunities.
• Team-oriented, collaborative, and innovative work environment.
• Regular company town halls and opportunities for career growth and advancement.
• Values centered on customer focus, excellence, transparent ownership, clear thinking, innovation, expertise, and collaboration.