Country Account Management Lead, Poland

Location: Must be based 100% in Warsaw and work on the ground with the team; occasional travel by train to other cities in Poland is required.

Company

hirify.global is a technology and delivery platform operating across more than 500 cities in 30 countries, providing restaurant, retail, and other delivery services.

What you will do

• Define and execute the account management strategy for Poland, including segmentation, coverage, lifecycle motions, pricing, discounts, and exclusivities.
• Lead, coach, hire, and develop the Poland account management team while managing performance, calibration, career planning, and workforce capacity.
• Build operating procedures, playbooks, KPIs, forecasting routines, quota structures, incentive plans, dashboards, and CRM automation.
• Own revenue retention, expansion, churn reduction, ads revenue, product adoption, and promotion-funding efficiency.
• Partner with Sales, Marketing, Onboarding, Product, Finance, and Operations, while presenting strategy and performance in senior leadership reviews.
• Represent customer needs, resolve strategic account escalations, and lead country-level projects involving compliance, exclusivities, ads, promotions, and new products.

Requirements

• 3–4 years of experience leading teams and working in account management.
• Based 100% in Warsaw and able to work on the ground with the team.
• Experience improving retention, revenue growth, account metrics, and customer outcomes.
• Strong operational, analytical, forecasting, KPI, dashboard, and CRM skills; familiarity with Salesforce, HubSpot, Gainsight, or similar systems.
• Excellent people leadership, communication, coaching, performance management, and cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience; willingness to travel occasionally by train to other Polish cities.

Nice to have

• Experience in marketplaces, logistics, SaaS, commerce platforms, or recurring-revenue businesses.
• Experience designing incentive plans and scaling teams across multiple markets or countries.
• Experience with Tableau, Looker, or other business intelligence tools.

Culture & Benefits

• Work in a fast-growing, global scale-up environment.
• Opportunity to take ownership and make an immediate impact.
• Career development and the opportunity to build sales and leadership skills.
• Eligible employees may be considered for restricted stock unit grants at commencement and during the annual pay review cycle.
• Compensation includes base salary and variable pay linked to performance targets.

Hiring process

• Applications are reviewed on an ongoing basis.
• Candidates should submit a CV and continue through the company’s recruiting process.