Desktop Support Analyst

TL;DR

Desktop Support Analyst: Providing technical support and incident resolution for desktop environments with an accent on hardware, software, and network troubleshooting. Focus on delivering first-class service within an SLA-driven environment and maintaining robust IT infrastructure.

Location: Aberdeen, Scotland, United Kingdom (On-site)

Company

hirify.global is a leading provider of business technology solutions within the Energy, Public, and Finance sectors, focused on driving digital transformation through domain expertise and proven technology.

What you will do

• Provide remote and face-to-face technical support to customers in a professional manner.
• Respond to incidents and support requests within defined SLA timeframes.
• Log and assign escalations to the appropriate technical teams.
• Collaborate with internal IT teams to ensure successful resolution of desktop-related issues.
• Manage hardware installation, imaging, upgrades, and maintenance of printers and AV equipment.

Requirements

• Experience in an SLA-driven, ticketed Service Desk or 1st/2nd line support role.
• Strong IT troubleshooting skills with knowledge of Microsoft Windows Operating Systems.
• Proficiency in M365, Active Directory, Exchange, and software application support.
• Experience with networking, VOIP, and hardware maintenance.
• Ability to build and maintain excellent customer relationships.
• ITIL Foundation V3 qualification or willingness to undertake relevant training.

Culture & Benefits

• Personalized career development plans with learning and growth opportunities.
• Flexible work arrangements to support work-life balance.
• Generous annual leave allowance and enhanced family-friendly benefits.
• Comprehensive pension scheme and access to private health and well-being insurance.
• Inclusive workplace culture that values diversity and equal opportunity.