Service Support Analyst

TL;DR

Service Support Analyst: Providing 1st and 2nd line IT support for a London Market insurer with an accent on incident management and technical troubleshooting. Focus on resolving service requests, collaborating with internal teams and vendors, and maintaining high customer service standards.

Location: Must be based in London, UK (Onsite 5 days per week)

Salary: Up to £40,000 per annum

Company

A well-established London Market insurer.

What you will do

• Provide 1st and 2nd line technical support to business users.
• Take ownership of incidents and service requests from initial report to resolution.
• Troubleshoot technical issues across various systems.
• Collaborate with internal support teams and third-party vendors.
• Ensure high-quality customer service delivery.

Requirements

• Previous experience in an IT Service Desk or IT Support environment.
• Strong knowledge of Microsoft operating systems and Office applications.
• Excellent communication and problem-solving skills.
• Must be able to work onsite in the City of London 5 days per week.
• Ability to work rotating shifts (8am–4pm, 9am–5pm, 10am–6pm).

Nice to have

• Experience with Active Directory.
• Experience with Citrix.
• Knowledge of VoIP technologies.
• ITIL certification or understanding.

Culture & Benefits

• Competitive salary of up to £40,000.
• 12-month fixed-term contract.
• Potential for future hybrid working arrangements.
• Exposure to a fast-paced, collaborative insurance environment.