Application Support Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Application Support Manager: Overseeing the operational stability, performance, and lifecycle management of business-critical Front Office applications with an accent on incident resolution, stakeholder communication, and vendor management. Focus on ensuring high availability, compliance, and continuous service improvement within a growing reinsurance environment.
Location: London
Company
is a reinsurance specialist combining broking with advanced analytics, modeling, and research to help insurers optimize risk transfer and achieve sustainable growth.
What you will do
- Own the operational support and service performance of business-critical Front Office applications.
- Lead incident resolution, acting as the senior escalation point for technical teams and vendors.
- Manage the full application delivery lifecycle, ensuring compliance with SLAs, OLAs, and KPIs.
- Facilitate clear communication between business stakeholders, technology teams, and third-party suppliers.
- Oversee application monitoring, observability, and performance reporting to identify risks and improvements.
- Ensure robust business continuity, disaster recovery, and operational governance procedures are maintained.
Requirements
- Degree in IT, Computer Science, or equivalent professional experience.
- ITIL Foundation Certification is required.
- Proven experience in Application Development, Application Support, or IT Operations.
- Experience leading technical support teams and managing business-critical enterprise applications.
- Strong supplier and stakeholder management skills.
- Experience supporting trading or high-value financial applications.
Nice to have
- ITIL Managing Professional certification.
- Experience with Microsoft Azure or AWS cloud environments.
- Agile or Scrum certifications.
Culture & Benefits
- Commitment to a diverse, inclusive, and flexible work environment.
- Opportunity to work in a strategic, analytically driven business unhindered by legacy systems.
- Focus on cutting-edge analytical solutions and forward-thinking reinsurance technology.
- Equal opportunity employer with support for individual accommodation needs.
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