обновлено 5 дней назад
IT Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Analyst (Enterprise IT): Providing second-line support for employees across the UK and global business with an accent on endpoint management, SaaS administration, and network troubleshooting. Focus on resolving complex hardware, software, connectivity, and security issues while supporting global technology rollouts and improving the user experience.
Location: London, UK; hybrid working with both remote and in-person support
Company
operates a global business supported by a modern enterprise technology environment.
What you will do
- Provide second-line IT support to users across the UK and global business through Jira.
- Support employee onboarding and offboarding, endpoint setup, and hardware maintenance.
- Administer Microsoft 365, Entra ID, Intune, Google Workspace, Kandji, and Ubiquiti platforms.
- Troubleshoot hardware, software, connectivity, network, Wi-Fi, and meeting-room technology issues.
- Maintain technical documentation, user guides, storage infrastructure, and backup solutions.
- Collaborate on global IT improvement initiatives and rollouts of new tools, technologies, and processes.
Requirements
- Previous experience in an IT service desk, IT support, or technical support role.
- Strong troubleshooting, problem-solving, communication, and organisational skills.
- Experience supporting Windows operating systems and both technical and non-technical users.
- Understanding of IT security and cybersecurity best practices.
- Experience with Microsoft 365, Entra ID, Intune, Google Workspace, Linux, macOS, Android, and iOS.
- Knowledge of wired and wireless networking, server hardware, and endpoint hardware support.
Nice to have
- Experience with Ubiquiti networking, WatchGuard or FortiGate firewalls, VPNs, NAS platforms, endpoint security tools, and cloud-based identity and device management.
Culture & Benefits
- Collaborative and supportive global IT team.
- Professional development across a broad range of enterprise technologies.
- Opportunity to contribute to meaningful global projects and improve user experience across the business.
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