IT Support Specialist

Location: London, United Kingdom; hybrid work

Company

Bluebeam develops software and cloud collaboration solutions for the construction and AEC industry as part of hirify.global.

What you will do

• Provide technical support for desktop, laptop, mobile, telecommunications, and collaboration environments.
• Administer Office 365, Entra AD, JAMF, and Intune.
• Troubleshoot hardware, software, printer, scanner, AV, and collaboration tool issues.
• Manage incidents and service requests through the ticketing system while meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain ticket, asset, knowledge-base, user-guide, FAQ, and process documentation.

Requirements

• Strong technical understanding of IT systems, devices, and support processes.
• Excellent troubleshooting and problem-solving abilities.
• Experience with ticketing systems and service desk environments.
• Familiarity with ITIL-based support methodologies.
• Strong organizational and documentation skills.
• Excellent verbal and written English communication skills.

Culture & Benefits

• Global and collaborative work environment.
• Exposure to modern technologies and digital workplace solutions.
• Professional growth and development opportunities.
• Supportive culture focused on innovation and continuous improvement.
• Inclusive workplace committed to diversity, equity, inclusion, belonging, and accessibility.