End User Technology Analyst (Microsoft)

Location: Mexico City; four days in the office required

Company

hirify.global provides fund administration and middle office solutions through a global network of offices.

What you will do

• Provide onsite IT support for local office users across desktop, telephony, networking, and business applications.
• Maintain office IT infrastructure, including Windows endpoints, EUC hardware, printers, meeting rooms, and network cabling.
• Deliver L2/L3 support to the Service Desk and provide hands-and-eyes assistance to remote infrastructure teams.
• Deploy and collect IT equipment for new starters and leavers, manage the IT asset inventory, and support office moves and setups.
• Provision and support phones and Teams for Voice, while coordinating with technology vendors and local office management.
• Research, test, and implement systems, document major issues, and improve operational processes and SOPs.

Requirements

• At least three years of experience in computer-related support or IT operations.
• Working knowledge of Microsoft Intune, Active Directory, Office 365, and Windows 365.
• Experience configuring and supporting Windows 10/11 desktop environments.
• Good written and spoken English; an English-language CV is required.
• Experience creating documentation and improving SOPs and process documents.
• Strong customer focus, communication, interpersonal, time-management, and problem-solving skills.

Nice to have

• Basic experience supporting physical networking.

Culture & Benefits

• Four days in the office are required for all Apex opportunities.
• Work closely with Group IT, the Head of End User Technology or EUT Team Lead, Service Desk, vendors, and local office management.
• Communicate with users clearly, politely, and throughout the progress of their IT requests.
• Contribute to an inclusive and connected workplace.