IT Support Specialist

Location: Hybrid, London, United Kingdom (W2 6LG)

Company

hirify.global develops cloud collaboration and digital workplace solutions for the construction and AEC industry, used by more than 3 million people worldwide.

What you will do

• Provide first-line technical support for desktops, laptops, mobile devices, telecommunications, and collaboration tools.
• Perform basic administration in Office 365, Entra AD, JAMF, and Intune.
• Troubleshoot hardware, software, printer, scanner, audiovisual, and collaboration-tool issues.
• Manage incidents and service requests through the ticketing system while meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain ticket, asset, knowledge-base, user-guide, FAQ, and process documentation.

Requirements

• Strong understanding of IT systems, devices, and support processes.
• Excellent troubleshooting, problem-solving, organizational, and documentation skills.
• Experience with ticketing systems and service desk environments.
• Familiarity with ITIL-based support methodologies.
• Excellent verbal and written English communication skills required.
• Customer-focused approach and ability to own issues through resolution in a fast-paced environment.

Culture & Benefits

• Global and collaborative work environment.
• Exposure to modern technologies and digital workplace solutions.
• Professional growth and development opportunities.
• Supportive culture focused on innovation and continuous improvement.
• Commitment to diversity, equity, inclusion, belonging, and accessibility.