Customer Success Executive (Healthcare AI)

TL;DR

Customer Success Executive (Healthcare AI): Leading the implementation and operationalization of generative AI solutions within healthcare systems with an accent on post-sale execution and clinical workflow integration. Focus on driving adoption among nursing staff, managing high-touch onsite relationships, and measuring patient care outcomes.

Location: On-site in Seattle, WA (5 days per week at client site)

Company

Hippocratic AI is a generative AI company building the world’s first healthcare-only, safety-focused LLM to transform patient outcomes at a global scale.

What you will do

• Serve as the dedicated onsite lead for key healthcare clients, building relationships with clinical and IT leaders.
• Own post-sale delivery, including workflow discovery, solution configuration, and rollout across nursing and clinical operations.
• Train nursing teams and healthcare staff on the effective use of AI solutions to ensure sustained adoption.
• Collaborate with internal product and engineering teams to relay client feedback and influence roadmap priorities.
• Establish and track success metrics, including patient care outcomes and operational efficiencies.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Must be based in Seattle, WA for full-time onsite deployment at client sites.
• Ability to satisfy client-specific credentialing, including drug screening and required vaccinations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at executive forums or conferences.

Culture & Benefits

• Work at a high-growth, well-funded startup with a $3.5B valuation.
• Collaboration with a world-class team of AI pioneers, physicians, and researchers.
• Opportunity to be at the forefront of category creation in safe, life-changing healthcare AI.