Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing and growing a portfolio of advertising customers to drive retention and product adoption with an accent on consultative advice and strategic account growth. Focus on optimizing paid digital advertising campaigns across Meta, TikTok, and Pinterest while bridging the gap between clients and product teams.

Location: Hybrid; must be based in or able to work from the London office 3 days a week (Amsterdam also mentioned as a location).

Company

Smartly is an AI-powered advertising technology company that helps Fortune 500 brands automate and optimize their creative and media spend across major platforms.

What you will do

• Manage and nurture a dedicated book of customer accounts through daily communication and digital marketing expertise.
• Optimize online marketing strategies, scaling budgets and resolving performance issues for advertisers.
• Develop vertical expertise in sectors such as e-commerce, travel, and mobile apps to drive customer growth.
• Maintain deep technical knowledge of the Smartly tool to solve complex client problems effectively.
• Build and maintain strong relationships with platform partners including Meta, Pinterest, Snapchat, and TikTok.
• Collaborate with cross-functional product teams to maintain a rapid feedback loop for platform improvements.

Requirements

• 3+ years of experience in paid digital advertising across multiple platform partners.
• Proven experience in a customer success or similar customer-facing function.
• Ability to explain complex technical concepts and translate data into actionable insights.
• English: strong spoken and written communication skills required.
• Location: must be able to work in a hybrid capacity from the London office 3 days a week.
• Willingness to travel for meetings, conferences, and industry events.

Nice to have

• Previous knowledge of Smartly or similar AdTech platforms.

Culture & Benefits

• Inclusive and diverse environment with a team of 750+ employees from over 60 nationalities.
• Strong organizational commitment to Diversity, Equity & Inclusion (DEI).
• Opportunity to work at the cutting edge of the digital marketing industry with global brands.
• Fast-paced growth environment allowing for rapid professional development in account management.