Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a high-volume portfolio of care provider partners with an accent on account health, performance monitoring, and commercial growth. Focus on identifying expansion opportunities, driving product adoption, and building scalable processes within a fast-growing AI-driven care platform.

Location: Must be based in or able to commute to London, UK (Hybrid: minimum 2 days/week in London Bridge office)

Salary: £35,000 – £50,000 + commission + equity

Company

hirify.global is an AI-native operating system for the social care sector, helping families find care and providers manage their operations, backed by top-tier investors like Accel and General Catalyst.

What you will do

• Own and manage a high-volume portfolio of partner accounts, acting as the primary point of contact for health and performance.
• Build strong working relationships with partners to ensure they derive maximum value from the platform.
• Identify and convert expansion and upsell opportunities to drive revenue growth.
• Monitor account data to proactively flag risks and resolve issues before they escalate.
• Develop scalable and repeatable account management processes to improve service efficiency.
• Provide partner insights to the product team to influence future development.

Requirements

• Must be based in or able to commute to London, UK.
• Proven experience in account management, customer success, or a similar commercial relationship-facing role.
• Strong commercial mindset with a track record of hitting revenue targets and managing upsell conversations.
• Highly organized with the ability to manage a large volume of accounts without losing detail.
• Confident communication skills across phone, email, and video calls.
• Comfortable working with data to prioritize time and manage account risk.

Culture & Benefits

• Generous EMI share offering.
• 26 days of holiday plus bank holidays.
• Hybrid work policy with a collaborative office environment in London Bridge.
• Opportunity to work at a mission-driven, award-winning startup in the tech-for-good space.
• Fast career progression in a high-growth environment.

Hiring process

• Screening interview with the Talent Acquisition Lead (remote).
• Independent case study presentation to commercial leaders (remote).
• Final interview with the CEO and Hiring Manager (in-person in London).