Enterprise Customer Success Manager (Privacy Technology)

Location: Hybrid, hirify.global's London office; managing clients across the UK and Ireland

Company

hirify.global provides privacy products that help global brands improve digital performance, grow advertising revenue, and reduce privacy compliance risk.

What you will do

• Own and grow a portfolio of enterprise client relationships across the UK and Ireland.
• Act as the strategic lead for enterprise accounts, developing account plans aligned with client commercial objectives and managing senior and executive stakeholders.
• Lead business reviews, track commercial outcomes, drive retention and identify expansion opportunities.
• Deliver client training, product walkthroughs and demos, provide technical support, and support integrations on client websites.
• Capture client feedback for engineering and product teams and coordinate cross-functional resources.
• Interpret platform data to recommend improvements and stay current with changing data privacy regulations.

Requirements

• Significant experience in a client-facing services role, ideally managing enterprise or strategic accounts.
• Exceptional client management skills, including experience engaging senior and executive stakeholders.
• Strong project management skills and the ability to manage conflicting priorities and meet deadlines.
• High initiative and ownership, with flexibility and adaptability in high-intensity situations.
• Exceptional written and verbal communication skills.
• Enthusiasm for working in a cross-cultural team with clients across multiple countries.
• Basic understanding of digital advertising and operations, plus the ability to understand technical concepts and digital website components.
• Experience using complex datasets to track performance trends, identify anomalies, determine root causes, run analyses, and present insights clearly to clients.

Nice to have

• Experience with client-facing tools such as Zendesk, Slack, and HubSpot.
• Experience with internal tools such as Salesforce, Planhat, and Jira.
• Experience with JavaScript, HTML, and CSS.
• Customer-facing experience with publishers or digital media companies.
• Experience using AI productivity tools.

Culture & Benefits

• Permanent contract with a hybrid workplace based in the London office.
• Cross-cultural working environment with clients across multiple countries.
• Collaboration with client services, engineering, product, and other cross-functional teams.

Hiring process

• 15-minute HR screen.
• Interviews with the Hiring Manager, the VP of Client Services & Global Enterprise, and a founder.
• Take-home case study followed by a case study presentation.