Enterprise Customer Success Manager (Privacy)

TL;DR

Enterprise Customer Success Manager (Privacy/SaaS): Managing a portfolio of enterprise-level accounts to improve digital brand performance and reduce privacy compliance risk with an accent on strategic account planning and executive stakeholder management. Focus on driving retention and growth, delivering technical product demos, and relaying client feedback to engineering teams.

Location: Hybrid, London

Company

hirify.global helps global brands improve their digital performance, grow ad revenue, and reduce privacy compliance risk through a comprehensive suite of privacy products.

What you will do

• Own and manage strategic relationships within a growing portfolio of enterprise clients across the UK and Ireland.
• Develop tailored account plans to drive client retention and growth while managing senior and executive stakeholders.
• Lead regular business reviews to track commercial outcomes against agreed objectives and identify expansion opportunities.
• Provide high-quality service through new client trainings, product walkthroughs, and technical support.
• Capture and relay product feedback to engineering and product teams to influence the roadmap.
• Interpret platform data insights to recommend strategic improvements and changes for clients.

Requirements

• Significant experience in a client-facing services role, specifically managing enterprise or strategic accounts.
• Proven ability to engage and influence senior and executive-level stakeholders.
• Strong project management skills with the ability to handle conflicting priorities and deadlines.
• Basic understanding of digital advertising operations and the technical components of websites.
• Experience analyzing complex datasets to identify performance trends and determine root causes.
• Must be based in London to support the hybrid work model.

Nice to have

• Experience with tools such as Zendesk, Slack, HubSpot, Salesforce, Planhat, or Jira.
• Technical knowledge of JavaScript, HTML, and CSS.
• Previous customer-facing experience working with publishers or digital media companies.
• Experience using AI productivity tools.

Hiring process

• Introductory HR screen (15 minutes).
• Interviews with the Director of Customer Success (UK) and the VP of Client Services & Global Enterprise.
• Take-home Case Study followed by a presentation.
• Final interview with a company Founder.