Sr. Enterprise Account Manager, Aviation

TL;DR

Sr. Enterprise Account Manager, Aviation (Starlink): Owning enterprise aviation customer relationships from contract signature through onboarding, ongoing account management, and long-term retention/growth with an accent on revenue realization, executive stakeholder management, and customer feedback that steers programmatic and technical development. Focus on delivering impeccable service, managing complex contracts and forecasts, and leading process/system enhancements to improve handoffs and scale the business.

Company

SpaceX develops technologies to enable human life on Mars, including Starlink enterprise connectivity.

What you will do

• Serve as primary point of contact for strategic Enterprise Aviation customers, owning the relationship from contract signature through onboarding, ongoing management, and retention/growth.
• Build relationships with airline executive stakeholders to identify requirements, manage expectations, and drive revenue realization quickly.
• Collect and champion customer feedback internally to influence programmatic and technical development needed to maintain and grow accounts.
• Deliver high-quality customer service, efficiently acknowledge and resolve issues.
• Retain and grow account value across both hardware and service revenue.
• Act as an extreme owner of assigned accounts to achieve forecasted revenue on or ahead of schedule, identifying readiness levels, requirements, schedules, and risks; lead process/system enhancements to improve execution and customer experience.

Requirements

• Location: This is NOT a remote position and requires relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area
• Bachelor’s degree in engineering or business; or high school diploma/equivalency plus 8+ years of professional business development, program management, sales, or account management experience.
• 7+ years of experience in a customer-facing role.
• Must be available to work extended hours and/or weekends as needed for critical milestones or operations shifts.
• Availability and willingness to travel up to 30% of the time to customer sites/meetings.
• Ability to manage execution of significant/complex contracts, including intake, renegotiation of terms, and schedules (especially after signature).

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan, short- and long-term disability insurance, and life insurance.
• Paid parental leave, paid vacation (3 weeks) and 10+ paid holidays per year; paid sick time in compliance with Washington State and federal law.
• Long-term incentives via company stock/long-term cash awards, plus Employee Stock Purchase Plan with discounted stock purchase.
• Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday–Friday.

Hiring process

• Case-by-case evaluation of level and base salary based on job-related knowledge/skills, education, and experience.
• Interviews and assessments aligned to account management, contract execution, and customer-facing experience.

Salary: $135,000.00–$220,000.00 base pay range

Location: Redmond, WA (onsite; relocation required if not local to Woodinville, WA; Redmond, WA; Hawthorne, CA; or Bastrop, TX area)