Sr. Enterprise Account Manager, Aviation

Location: Redmond, WA; onsite. This is not a remote position and requires relocation if not local to Woodinville, WA; Redmond, WA; Hawthorne, CA; or Bastrop, TX. Travel to customer sites and meetings may be required up to 30% of the time. Extended hours and/or weekends may be required for critical milestones or operations shifts.

Base salary: $135,000–$220,000 annually, plus potential stock or long-term cash awards, discretionary bonuses, and other benefits.

Company

SpaceX develops space technologies, including Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Manage a portfolio of strategic enterprise aviation customers from contract signature through onboarding, activation, ongoing account management, retention, and revenue growth.
• Build relationships with airline executives, identify requirements, manage expectations, and accelerate revenue realization.
• Collect and champion customer feedback to influence technical and programmatic development.
• Deliver customer service by acknowledging and resolving issues efficiently.
• Own account readiness, requirements, schedules, risks, and forecasted revenue across hardware and services.
• Lead process and system enhancements that improve cross-functional handoffs, execution, customer experience, and business scalability.

Requirements

• Bachelor’s degree in engineering or business, or a high school diploma/equivalency certificate with 8+ years of professional experience in business development, program management, sales, or account management.
• 7+ years of experience in a customer-facing role.
• U.S. citizenship or nationality, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. Department of State authorizations under ITAR requirements.
• Ability to interact with all levels of airline management on technical and account management issues.
• Ability to manage complex projects and deliver under tight deadlines and resource constraints.
• Experience building long-term customer relationships, demonstrating empathy, active listening, and resilience.
• Ability to synthesize unique requirements and recommend suitable solutions, products, or features.
• Sound business judgment, including evaluating alternatives and making recommendations that achieve successful outcomes.
• Excellent written and verbal communication skills, including preparing and presenting professional presentations at all levels.
• Ability to manage significant or complex contracts, including initial intake, renegotiation of terms, and schedules after signing.

Nice to have

• Significant knowledge or experience in commercial or business aviation, satellite communications, and program or account management.
• Experience working with the FAA, EASA, or other aerospace regulatory bodies.

Culture & Benefits

• Medical, vision, and dental coverage, 401(k), disability and life insurance, and paid parental leave.
• Three weeks of paid vacation and 10 or more paid holidays; Washington employees accrue paid sick time according to applicable law.
• Potential stock or long-term cash awards, discretionary bonuses, and an employee stock purchase plan.
• Company shuttles operate Monday through Friday from select Seattle locations to the SpaceX Redmond office.