Customer Account Executive, Strategic Enterprise (SaaS)

Location: Chicago, United States; travel to customer and prospect sites, marketing events, and company or regional gatherings is required.

Salary: $115,500–$181,000 per year base pay for candidates based in the United States. Expected OTE: $231,000–$329,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform combining cross-channel messaging, journey orchestration, AI-powered decisioning, and personalization for brands.

What you will do

• Own a defined portfolio of strategic enterprise customer relationships, including renewal and expansion activities.
• Develop joint business visions, value propositions, and account strategies to increase platform adoption and customer value.
• Lead upsell, cross-sell, and new-line-of-business opportunities while achieving quarterly renewal and expansion targets.
• Build executive-level alignment across customer stakeholders and coordinate Customer Success, Solutions Consulting, Services, Product, Legal, Marketing, and RevOps.
• Analyze product usage, perform whitespace mapping, identify growth opportunities, and improve revenue predictability.
• Maintain detailed knowledge of customer organizations, technology architectures, procurement processes, competitive threats, and partnership strategies.

Requirements

• 10+ years of experience in account management, SaaS sales, or similar quota-carrying roles.
• 5+ years of experience closing or managing global relationships with large, complex strategic customers.
• Enterprise SaaS sales experience in mobile technology and/or marketing technology.
• Ability to navigate large organizations, identify decision-makers, and influence complex SaaS investments at executive level.
• Strong presentation, communication, organizational, analytical, and time-management skills.
• Experience with Salesforce, Clari, or another CRM used to manage sales pipelines.

Nice to have

• Previous experience in a startup technology company.
• Established professional network and strong knowledge of mobile, web, and email trends.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community and collaboration.
• Competitive compensation that may include equity, retirement plans, and employee stock purchase plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Fertility benefits, equal paid parental leave, and family services.
• Formal career pathing, learning platforms, and an annual learning stipend.
• Employee resource groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain responsible for hiring decisions; candidates may request an opt-out from AI-assisted application review.