Enterprise Customer Success Manager

Location: Hybrid role for candidates based in or near Austin, Texas, United States. Travel required 1–2 times per quarter.

Base salary: $76,650–$96,000 USD annually, plus a variable plan and benefits.

Company

hirify.global provides an AI-first hybrid observability platform for monitoring and optimizing on-premises, cloud, and edge infrastructure.

What you will do

• Guide enterprise customers through implementation, onboarding, training, and adoption of the hirify.global platform.
• Build trusted-advisor relationships, establish account meeting cadences, and create success plans aligned with customer business objectives.
• Monitor account health, proactively address risks, manage escalations, and support customers during critical incidents and outages.
• Conduct regular business reviews, demonstrate platform value, and support subscription renewals and retention.
• Identify expansion opportunities and coordinate with account executives, solution architects, technical support, billing, and other cross-functional teams.
• Encourage customer participation in webinars, roadshows, product feedback, and other hirify.global initiatives.

Requirements

• 5+ years of experience in account management, customer success, customer support, or technical product training and value articulation, preferably at an IT SaaS company.
• Intermediate knowledge of IT infrastructure concepts, including Windows/Mac, cloud computing, networking, and infrastructure monitoring.
• Experience developing comprehensive customer success plans aligned with business objectives.
• Ability to de-escalate critical issues and position customers for success with minimal managerial support.
• Bachelor’s degree preferred, particularly in computer science, computer information systems, or another technical field.
• Must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Nice to have

• Experience in a technical customer success or product training role within the IT SaaS sector.
• Transferable existing U.S. work authorization, including certain H-1B statuses, may be considered case by case.

Culture & Benefits

• Culture centered on trust, customer obsession, agility, performance, recognition, and continuous improvement.
• Hybrid work environment with collaboration through the Austin Center of Energy.
• Health, dental, and vision coverage, parental leave, an Employee Assistance Program, and wellness programs.
• 401(k) with company matching, Lifestyle Spending Account, and unlimited vacation policy.
• Inclusive workplace committed to equal opportunity and accessibility.