TechOps Specialist (AI)

Location: Chicago, United States; hybrid with in-person work three days per week and residence within commuting distance of a hirify.global hub required

Salary: $75,000–$90,000 per year, plus stock options

Company

hirify.global is an intelligent travel and spend management platform that automates travel bookings, expenses, invoice processing, and related operational work for businesses.

What you will do

• Provide first-line IT support, with a focus on macOS troubleshooting, application support, and network connectivity.
• Own the full hardware lifecycle, including procurement, deployment, inventory, loaner devices, and re-provisioning.
• Coordinate repairs, warranty claims, AppleCare tracking, device shipments, office moves, and other IT logistics.
• Set up laptops and software for new hires and deliver a smooth IT onboarding experience.
• Manage peripherals and maintain conference room AV systems.
• Monitor hardware aging and coordinate refresh cycles across offices.

Requirements

• 3–5+ years of experience in IT support or systems administration.
• Strong macOS experience in a fast-paced or startup environment.
• Experience with endpoint management tools, MDM systems such as Jamf, and Mac hardware and software troubleshooting.
• Highly organized, systems-oriented, and able to independently troubleshoot issues and follow through.
• Clear, patient communication skills for supporting in-office and remote colleagues.
• Ability to work in person three days per week from within commuting distance of a hirify.global hub.

Nice to have

• Experience supporting hybrid or distributed teams.
• Familiarity with AV equipment, Zoom Rooms, Logitech, or Polycom setups.
• Experience with Apple Business Manager or zero-touch deployment tools.
• Hands-on experience with Oomnitza.
• Interest in documentation, process improvement, and self-service enablement.

Culture & Benefits

• Hybrid, IRL-first working style with global teams and offices.
• Medical, dental, vision, life, and disability coverage from the start date.
• 401(k) or Roth plan with company matching, plus HSA or FSA options.
• Vacation days, paid parental leave, adoption benefits, and 16 paid volunteer hours annually.
• Learning and professional development opportunities, mental health support, and Wellhub membership.
• Work-from-anywhere allowance of 20 working days per year.