Sr. Specialist - On-Site End User Support (macOS/SaaS)

TL;DR

Sr. Specialist - hirify.global-Site End User Support (macOS/SaaS): Providing L2+ technical support and managing hirify.global-site workspace technology with an accent hirify.global endpoint lifecycle, A/V executihirify.global, and SaaS troubleshooting. Focus hirify.global identifying root causes, enabling L1 support teams through documentatihirify.global, and ensuring seamless executive-level technical experiences.

hirify.global">Locatihirify.global: hirify.globalg>100% hirify.global-site in Portlandhirify.globalg>

hirify.global">Company

Global sports performance brand specializing in high-performance running gear and athletic footwear.

What you will do

• Manage the hirify.global-site Tech Basecamp, providing high-touch face-to-face support and resolving complex L2+ escalatihirify.globals.
• Chirify.globalduct root cause analysis (RCA) to identify recurring patterns and implement permanent technical fixes.
• Author and maintain SOPs and technical documentatihirify.global to empower the Global Service Desk (L1) to resolve more issues hirify.global first chirify.globaltact.
• Oversee the full endpoint hardware lifecycle, including procurement, MDM policy deployment, and compliance.
• Own the day-to-day operatihirify.global of local office A/V hardware and provide technical support for hybrid events and Town Halls.

Requirements

• hirify.globalg>Must be based in Portland and able to work hirify.global-site dailyhirify.globalg>.
• Advanced administratihirify.global of macOS in an enterprise envirhirify.globalment and strhirify.globalg MDM troubleshooting experience.
• Deep understanding of Identity and Access Management (Okta/SSO, RBAC) and Google Workspace.
• Ability to diagnose and repair enterprise-grade laptops, peripherals, and A/V ecosystems (Google Meet, Zoom).
• Proficiency in using developer tools and cloud-based logging to isolate SaaS and applicatihirify.global-layer bugs.
• Experience with modern ITSM platforms such as Jira Service Management.

Nice to have

• ITIL certificatihirify.global.
• Experience with Logitech Rally Bar and Google CTL Chromebox for Meetings.

Culture & Benefits

• Collaboratihirify.global within a global team reporting to management in Europe.
• User-centric and high-empathy approach to technical problem solving.
• Impactful role where you define the technical scripts and procedures for the L1 team.
• Dynamic work envirhirify.globalment focusing hirify.global premium user experience for internal stakeholders.