Customer Success Associate (SaaS)

Location: Toronto, hybrid

Base salary: $64,000–$74,000 annually, plus commission under a 70/30 base-to-commission compensation plan.

Company

hirify.global provides an employee recognition and engagement platform that helps organizations build recognition strategies and improve employee engagement.

What you will do

• Advise customers on hirify.global platform features and help them execute employee recognition strategies.
• Define measurable account goals and KPIs, track implementation and adoption activities, and communicate progress to stakeholders.
• Drive product usage through virtual meetings, customer workshops, training, best-practice guidance, and face-to-face planning sessions.
• Manage customer queries, reports, campaigns, escalations, and account status updates.
• Manage a revenue pipeline, identify expansion opportunities, and support up-selling and cross-selling within existing programs.
• Assess adoption risks ahead of contract renewals and align customer success initiatives with sales and revenue goals.

Requirements

• At least 3 years of account management experience at a software or SaaS company.
• Strong business acumen and the ability to influence decision-makers across organizations of different sizes.
• Proficiency with Salesforce or other CRM platforms.
• Experience preparing presentations for senior audiences and using Excel or PowerPoint to analyze and present customer data.
• Experience managing a sales pipeline, carrying a sales quota, explaining technical solutions, and developing customer opportunities.
• Bachelor’s degree and strong customer-facing, communication, expectation-management, and information-management skills.

Nice to have

• Formal sales training through a recognized program.
• Experience working with mid-market and SMB customers.
• Bilingual English and French.

Culture & Benefits

• Full-time permanent employment with a defined commission structure.
• Compensation is reviewed at least annually based on performance and impact.
• Inclusive and accessible recruitment process with interview accommodations available.
• Equal opportunity workplace committed to diversity and inclusion.