Manager, Customer Success (SaaS)

Location: New York, hybrid

Company

hirify.global provides always-on brand intelligence and brand tracking through an affordable SaaS platform for consumer brands.

What you will do

• Lead a pod of 3–6 Brand Champs while managing a small portfolio of key customer accounts.
• Drive renewals, expansion, gross and net retention, customer health, and long-term customer value.
• Join important customer conversations and translate brand intelligence into clear stories for senior stakeholders.
• Coach Brand Champs through 1:1s, pod stand-ups, feedback, performance, and development conversations.
• Own forecasting, reporting, save plans, customer allocations, escalations, and risk identification.
• Represent customer needs internally and contribute to Customer Success initiatives.

Requirements

• 8+ years managing a client portfolio and creating value for marketers in Customer Success, brand or marketing strategy, or account management.
• 2+ years leading a team of 3–6 direct reports in a high-growth or SaaS environment.
• Experience with customer retention, expansion, forecasting, and commercial outcomes.
• Strong people leadership, coaching, communication, and relationship-building skills.
• Curiosity, data-informed decision-making, customer focus, calmness under pressure, and comfort with ambiguity.
• Interest in brand, marketing, brand theory, and brand health.

Nice to have

• Advertising, media, or market research agency experience.

Culture & Benefits

• Collaborative, inclusive, informal, and practical working environment.
• Up to 20% commission on top of base compensation.
• Annual full-cycle compensation reviews and rolling promotions.
• Benefits package and generous ESOP.
• Pet-friendly workplace.