Manager, Customer Success

Location: USA remote or King of Prussia, Pennsylvania, USA

Salary: $116,900–$140,000 USD base salary per year, plus an eligible commission of $50,100–$60,000 USD.

Company

Qlik provides trusted data products, analytics technology, and AI capabilities that help organizations transform complex data into actionable insights.

What you will do

• Lead, coach, and develop a team of 5–8 Enterprise Customer Success Managers.
• Own portfolio health across retention, adoption, and expansion metrics using telemetry and usage data.
• Establish consistent standards for Customer Success Plans, Quarterly Business Reviews, Executive Business Reviews, and account strategy.
• Partner with Sales, Professional Services, Product, and Support leadership on coordinated enterprise account strategies.
• Support escalations and executive engagements for high-stakes accounts, including renewals and strategic relationships.
• Recruit, onboard, and mentor Customer Success professionals while reporting portfolio performance to senior leadership.

Requirements

• University degree or equivalent and at least 8 years of relevant experience in customer success, account management, or a related customer-facing role.
• Experience in enterprise software or SaaS.
• Direct experience managing or leading Customer Success Managers or similar customer-facing professionals.
• Ability to coach teams, improve performance, and engage with VP, SVP, and C-suite stakeholders.
• Strong commercial judgment and data-driven decision-making across retention, adoption, and expansion metrics.
• Ability to work remotely from the USA or onsite in King of Prussia, Pennsylvania, USA.

Culture & Benefits

• Flexible, diverse, and international work environment.
• Culture focused on innovation, technology, collaboration, and openness.
• Career progression pathways and mentoring programs.
• Medical, dental, vision, life, disability, paid time off, and paid parental or maternity leave.
• 401(k) program with company match and additional voluntary benefits.
• Additional paid days for personal development and community contribution.

Hiring process

• The application window is 60 days, although the posting may close earlier when the position is filled.
• Hiring decisions include human review alongside AI-assisted resume screening and evaluation.