Customer Success Manager (SaaS)

Location: Remote for candidates based in Washington State, California, Colorado, or Texas; working West Coast hours.

Base salary: $129,525–$181,500 in California or $105,975–$148,500 in Texas, plus equity and commission.

Company

hirify.global is an open workflow orchestration platform that helps technical teams automate systems and build AI-powered workflows through code and no-code capabilities.

What you will do

• Manage a portfolio of approximately 30 enterprise customers through onboarding, adoption, renewal, and expansion.
• Lead customer kickoffs, success planning, enablement, health checks, executive syncs, and QBRs.
• Use customer data and product usage signals to identify risks, manage escalations, and accelerate time-to-value.
• Translate product adoption into measurable business outcomes, ROI narratives, and executive-ready communications.
• Identify upsell and cross-sell opportunities in partnership with Account Executives.
• Collaborate with Support, Solutions Engineering, Product, and Engineering to resolve blockers and improve the customer journey.

Requirements

• Experience managing enterprise SaaS customers across onboarding, stakeholder alignment, QBRs, renewals, and expansion.
• Technical fluency in APIs, integrations, authentication, environments, and automation architecture.
• Experience driving retention, growth, adoption, and measurable customer outcomes.
• Strong communication skills with technical users, engineering stakeholders, and executives.
• Experience working with workflow automation, integration, or iPaaS platforms; familiarity with AI tools is valuable.
• Must be based in Washington State, California, Colorado, or Texas and work West Coast hours.

Nice to have

• Degree or equivalent experience in Computer Science, Engineering, or another technical field.
• Experience in high-growth environments and with distributed teams across multiple US time zones or globally.

Culture & Benefits

• Remote-first work environment with regular off-sites and a strong open-source focus.
• US benefits include 20 vacation days, 8 sick days, public holidays, medical, dental, and vision coverage.
• 401(k) plan with a 4% employer match, disability insurance, and life insurance.
• Equity participation and a $1,000 annual learning budget.
• Monthly $100 allowance to support open-source projects, plus regular team hackathons.
• Visa sponsorship is available for Germany; candidates working in other countries must already have the right to work there.