Customer Success Manager (AI Tax)

Location: Hybrid; must be based in Salt Lake City, United States

Salary: $110,000–$165,000 per year plus equity

Company

hirify.global builds an AI-native tax solution that combines AI agents, human expertise, and global compliance for businesses across e-commerce, software, manufacturing, distribution, and wholesale.

What you will do

• Own a portfolio of strategic, high-value customer accounts and help clients achieve measurable value from hirify.global’s platform and services.
• Run proactive customer engagement through regular check-ins, business reviews, and account plans.
• Own customer health, renewals, churn prevention, and expansion opportunities in partnership with Sales.
• Represent customer feedback to Product, Engineering, Tax Operations, and go-to-market teams.
• Help develop health scoring, onboarding handoffs, and scalable customer success playbooks.
• Use AI and automation to improve customer success workflows and increase strategic focus.

Requirements

• Experience in customer success, account management, consulting, or another client-facing role, ideally managing a large account portfolio.
• Strong ownership, organization, prioritization, and consultative problem-solving skills.
• Ability to discuss customer value, renewals, expansion, and the connection between customer health and revenue.
• Strong communication skills with finance and executive stakeholders, as well as technical and operational teams.
• Fluency with AI and enthusiasm for using automation to work more efficiently.
• Must be based in Salt Lake City for the hybrid work arrangement.

Nice to have

• Management consulting or MBA background.
• Experience in fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows.
• Experience in a high-growth startup or on an early-stage or newly formed customer success team.

Culture & Benefits

• Ownership-focused environment where individual contributions have visible impact.
• Competitive salary with equity participation.
• Full medical, dental, and vision coverage.
• Wellness benefits including Headspace and the Peloton One App.
• 401(k), office lunch and snacks, regular team offsites, and company events.