Renewals Manager, Global Scaled Customer Success (SaaS)

Location: Hybrid in Toronto, Canada

Salary: CAD 130,000–140,000 per year

Company

hirify.global is an AI platform for business planning.

What you will do

• Manage the end-to-end renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, proposals, pricing, contract terms, and execution.
• Analyze customer health, product adoption, stakeholder sentiment, and business risk indicators to identify churn risks and create mitigation plans.
• Collaborate with Customer Success Managers and Account Executives on customer strategies, account history, and value realization narratives.
• Partner with Sales, Finance, and Legal on multiyear commitments, expansions, right-sizing, contract redlines, exceptions, and approval workflows.
• Maintain accurate renewal data in CRM and reporting systems and contribute to scalable renewal playbooks, templates, processes, and best practices.

Requirements

• 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.
• Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.
• Ability to interpret customer health signals, product usage insights, and business risk indicators.
• Ability to manage a large volume of accounts with competing priorities and tight deadlines.
• Strong command of CRM tools, such as Salesforce, and experience with renewal forecasting.

Nice to have

• Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.
• Familiarity with planning, FP&A, or data and analytics products.
• Experience collaborating with Legal teams on contract redlines and exceptions.

Culture & Benefits

• Stock options and comprehensive medical, dental, and vision insurance for employees and dependents.
• Generous time off and parental leave policies, flexible working hours, and employer-sponsored 401(k).
• Hybrid work with offices in Toronto, New York, Paris, London, and soon San Francisco.
• Annual company offsite and high-end work equipment based on stock and availability.
• Culture centered on teamwork, customer focus, rigor, action, empathy, humility, and continuous learning.

Hiring process

• Background checks may include employment history, education, and legally permitted criminal-record verification before formal employment contracts are signed, with candidate consent.