Account Manager (B2B SaaS)

Location: Toronto, Ontario, Canada — hybrid, with 3 days per week in the office at 320 Bay St

Company

hirify.global is an AI-powered business phone system and AI Voice Agent platform for sales and support teams, serving customers in more than 160 countries.

What you will do

• Act as a strategic business partner for customers and run Executive Business Reviews tied to client KPIs.
• Own the full renewal cycle, forecast account risk, create proactive save strategies, and achieve retention targets.
• Identify and close portfolio expansion opportunities, including additional seats, broader platform adoption, and premium add-ons.
• Build and maintain customer health frameworks, track leading indicators in HubSpot and analytics tools, and intervene before issues escalate.
• Represent customer needs internally while partnering with Product, Support, and Customer Engineering to resolve issues and influence the roadmap.

Requirements

• Hands-on Account Management or Customer Success experience in B2B SaaS with a record of achieving retention and expansion targets.
• Independent ownership of a meaningful book of business, including renewals, save plays, and account growth.
• Experience with customer health metrics or health score frameworks and proactive account management.
• Ability to run Executive Business Reviews and navigate multi-stakeholder relationships up to the C-suite.
• Commercial, data-driven mindset with confidence using Excel or Sheets, BI dashboards, and CRM reporting.
• Business fluency in English and the ability to work in a hybrid setup in Toronto.

Nice to have

• Familiarity with HubSpot, Gainsight, Planhat, or similar customer success and account management tools.
• Strong technical aptitude and interest in learning SaaS products deeply.

Culture & Benefits

• Unlimited paid time off, flexible working hours, and four additional company-wide Recharge Fridays each year.
• Recurring one-to-one coaching, a transparent job-leveling framework, and a path to equity.
• MacBook for work, home-office allowance for remote roles, fitness allowance, and private health insurance.
• Two company offsites each year, including a function-specific offsite.
• Referral rewards of up to €5,000 and annual company merchandise.